Customer Success Team

Welcome to Do Process Software! Our team is dedicated to supporting you as you get started using our products and services and over the lifetime of your practice.

We understand the types of challenges and time pressures you face on a daily basis and look forward to sharing with you how we have helped many others improve day-to-day efficiency in their small, medium and large sized firms.

Do Process offers an abundance of training materials at your disposal – training videos, FAQ's and quick reference guides can be found on our Customer Support Centre. We are also here to facilitate the customization of your document to meet your specific needs.

You can get to know us better by reading our bios below or by reaching out to us!

Heather Janke

Heather Janke is a Customer Success Representative with Do Process Software supporting Ontario.  In this role, Heather is responsible for Account Management and training of the complete suite of Do Process software including The Conveyancer®, Fast Company™, Estate-a-Base™ and Will Builder™. 

Heather has in-depth knowledge and experience based on her 20 year career working as a real estate, corporate, wills, and estates clerk.  She earned her law clerk certification from the Institute of Law Clerks of Ontario, achieving Honours in Real Estate and Corporate.

As a former Law Clerk, Heather truly understands the needs of her clients.  Drawing upon her extensive experience within the legal industry, she has helped hundreds of clients achieve significant productivity gains by using Do Process software to create and process their legal documents. 

To contact Heather, please call 416.643.1047 or toll free at 1.866.367.7648 ext 1047 or email heather@doprocess.com. 

Jackie Lombardo

Jackie Lombardo is a Customer Success Representative with Do Process Software. In this role, Jackie looks after all aspects of account management and training in South Alberta including hosting live training webinars, developing customized training sessions, creating post-training materials, and facilitating the customization of Master Documents for The Conveyancer®.

Jackie has extensive experience in real estate law, having spent 10 years as a Legal Assistant.  She understands the time restrictions and pressures Real Estate Assistants are challenged with and is focused on delivering results for her clients.

Jackie Lombardo’s passion for people and extensive knowledge has earned her an excellent reputation among peers and clients alike.  She is well known for helping clients save time, stay organized, and reduce overhead by maximizing the benefits of The Conveyancer.

To contact Jackie Lombardo, please call 403.805.1011 or toll free at 1.866.367.7648 ext. 2299 or email jackielombardo@doprocess.com.

Purnima Kaul

Purnima Kaul is a Customer Success Representative for  Do Process Software, supporting Ontario. In this role Purnima is responsible for Account Management and training of the complete suite of Do Process software including The Conveyancer®, Fast Company™, Estate-a-Base™ and Will Builder™. 

Purnima joined Do Process Software with a proven track record in Real Estate law. As a Senior Law Clerk with over ten years of experience in large Real Estate Law firms, Purnima established herself as a top level expert.  

With Purnima’s extensive experience, customers can confidently rely on her to help them maximize the benefits of Do Process software to successfully complete their real estate, corporate, estate and wills in an efficient and timely manner.

To contact Purnima Kaul please call 416.643.1057 or toll free at 1.866.367.7648 ext. 1057or email at purnima@doprocess.com.

Teri Cale

Teri Cale is Do Process Software’s Customer Success Representative supporting Alberta North.  Teri provides her customers with personalized training and support for The Conveyancer®.

Prior to her position at Do Process Software, Teri Cale spent several years conveyancing in Edmonton and the surrounding area. Drawing upon her experience and thorough knowledge of the residential real estate transaction process, Teri is an expert on using The Conveyancer to quickly and accurately produce all real estate documents.

Teri always puts her customers first and customizes training and support based on their individual needs to ensure they get the many time saving benefits of using  The Conveyaner.

To contact Teri Cale please call 780.242.2362 or toll free at 1.866.367.7648 ext. 2324 or email at teri.cale@doprocess.com.

Wendy Hoskins

Wendy Hoskins is an Account Manager with Do Process Software, dedicated to clients in Manitoba.  Wendy is responsible for business development and training of The Conveyancer®.

Wendy is no stranger to real estate law and her name may just be familiar to you. Having spent over 13 years as a Real Estate Paralegal in Winnipeg, Wendy has in depth expertise in the industry and first hand knowledge of the requirements and types of challenges faced by legal professionals.

Wendy is highly valued by our customers for helping them complete their real estate transactions in a fraction of the time, save money, and best of all, minimize stress by using The Conveyancer.

To contact Wendy, please call 204.451.1283 or toll free 1.866.367.7648 ext. or email at wendy@doprocess.com.

Karen Rhoades

Karen Rhoades is an Account Manager for Do Process Software supporting our Brief Convey customers in British Columbia.

Karen brings more than 12 years of experience as a Law Clerk specializing in residential and commercial Real Estate.  She also is very involved in the legal community and understands the challenges that come with being a law clerk in a busy firm.  

You can confidently rely on Karen to equip you with the knowledge to maximize the benefits of Do Process applications. Her goal is to ensure you save time completing your real estate transactions and to create efficiency in your firm.

To contact Karen, please call 778.838.3446 or toll free 1.866.367.7648 ext. 2205 or email at karen@doprocess.com..

Fran Brooks

Fran Brooks is a Product Specialist for Do Process Software supporting our Brief Convey Customers in British Columbia.

Fran brings more than 19 years of experience in developing and supporting conveyancing software for legal firms. Her expertise is in conveyancing, along with experience in family, estate, and bankruptcy law and includes working for both law firms and a notary public.

You can confidently rely on Fran to help you maximize the benefits of Do Process Software applications to successfully complete your real estate transactions in an efficient and timely manner.

To contact Fran, please call 778.838.3446 or toll free 1.866.367.7648 ext. 2292 or email at fran@doprocess.com.